Manage service & repair workflow with complete transparency.
My Repair Tracker provides web-based production tools for Automotive, Industrial, and Heavy Equipment shops. Keep customers updated 24/7, streamline dispatching, and monitor cycle times.
Real-Time Work In Process Tracking
Organize, prioritize, and monitor vehicles through every stage of collision, mechanical, or industrial repair. MRT keeps production leads in front of shop bottlenecks, providing live tracking on cycle times and promise date compliance.
- Department stage sequence updates
- Electronic technician dispatching
- Parts usage & cycle-time analytics
Elevate Customer Satisfaction (CSI)
Building trust starts with transparent communication. MRT Connect empowers vehicle owners with automatic text/email alerts, photo progress updates, and online estimate approvals – keeping them informed without calling your front desk.
Integrated Reporting & Production Analytics
Eliminate guesswork with real-time reporting on key business metrics that drive shop profitability and customer loyalty.
Cycle-Time & Efficiency
Monitor length of stay by department to spot staging delays before they impact delivery dates.
Delivery Compliance
Compare promised completion dates against actual production output to keep service advisors aligned.
CSI & Satisfaction Index
Capture automated post-repair feedback directly from vehicle owners to measure satisfaction trends.