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Lexus ES 300

Owner: Quinlan Cote

Repair Order #10842
Insurance Co. Pinnacle Assurance Group
Claim Number 26-918730010-01
Estimate $8,400.00
Mileage 8,471
License Plate XYZ-7890
Damage Front-end collision damage
VIN JTHBF30G135037666
Current Repair Phase
QA Process: Working QA
Latest Note as of Sep 17, 2026 @ 8:08 AM: QA Process → Working QA

Repair Process Tracker

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Step 8 of 9: QA

Repair Shop Details

Shop Name Metric Motors Auto Care
Address

63634 Annamae Flats
Suite 389

Salisbury, North Carolina 28144

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Operating Hours Mon-Fri 7 AM – 5 PM
Sat 8 AM – 12 PM
Shop Phone (704) 555-7150
Service Advisor

Marcus Vance

Vehicle Photos

8 Photos Uploaded

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Marcus Vance
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Replies sent to q.cote@acme.com

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Repair Activity & Message Log

Chronological record of status changes, notes, and direct communications.

Status Update
Sep 17, 2026 8:08 AM

QA Process → Working QA

Updated By: Marcus Vance
Status Update
Sep 15, 2026 9:29 AM

Clean-Up → Clean-up complete

Updated By: Marcus Vance
Status Update
Sep 12, 2026 9:29 AM

Reassembly & Trimout → Reassembly complete

Updated By: Marcus Vance
Email Sent
Sep 10, 2026 9:40 AM

Good morning Mr. Cote, quick update this morning - the Lexus well underway in reassembly. Looking ahead, the tech will be sending it over to the diagnostic tech after it is all back in one piece for computer coding and reprogramming. I will update you as we continue on. Have a great day! Marcus @ Metric Motors

Updated By: Marcus Vance
Status Update
Sep 7, 2026 8:36 AM

Mechanical Process → mechanical complete

Updated By: Marcus Vance
Status Update
Sep 2, 2026 9:26 AM

Paint Process → Paint complete

Updated By: Marcus Vance
Email Sent
Sep 1, 2026 9:19 AM

Good morning Mr. Cote, the painter is currently working the primer and sealer on the surfaces and structure to get everything ready for refinishing. I will reach out to you once the prep portion is complete and we are ready to send everything through the booth for final refinishing. Have a great day! Marcus @ Metric Motors

Updated By: Marcus Vance
Status Update
Aug 19, 2026 11:05 AM

Body Repair → Body repair complete

Updated By: Marcus Vance
Email Sent
Aug 25, 2026 8:42 AM

Good morning Mr. Cote, some great progress to report as the quarter is welded and bonded to your Lexus. I uploaded some before and after pics during the work. The tech expect top have it over to the paint department a little later this week so we can begin the prep work to get it ready for refinishing. Regards, Marcus @ Metric Motors

Updated By: Marcus Vance
Email Sent
Aug 19, 2026 11:05 AM

Good morning Mr. Cote, quick update this morning to let you know that the structure work is well underway. The technician has completed the test fit of the new quarter panel and is preparing for the welding and bonding procedures. Looking ahead, it will go to the prep department for the corrosion protection and seam sealing once the structure is finalized. Regards, Marcus @ Metric Motors

Updated By: Marcus Vance
Status Update
Jul 31, 2026 3:15 PM

Parts Ordered → Parts received

Updated By: Marcus Vance
Email Sent
Jul 26, 2026 9:41 AM

Good morning Mr. Cote, it looks like the quarter panel has shipped. I've notified my tech so he may begin plannng out the removal of the damaged structure now that we know Lexus has sent it. Marcus @ Metric Motors

Updated By: Marcus Vance
Status Update
Jul 19, 2026 9:00 AM

Repair Authorization → Repair authorization obtained

Updated By: Marcus Vance